Refund Cancellation

💵 Refund & Cancellation Policy – NextGen Pro School

✏️✏️ This Refund & Cancellation Policy explains the conditions under which NextGen Pro School offers refunds for our School Management Software, mobile apps, and related digital services.

We aim to maintain transparency and fairness while ensuring high-quality service delivery for schools, institutions, and partners.

🧭 General Refund Principles

NextGen Pro School strives to provide stable, reliable, and professional-grade school software solutions.
However, certain situations may require refund considerations.
This policy outlines when refunds are granted and when they are not.

🧪 2-Month Pilot Program (Demo Period)

🎯 Purpose:
Schools may choose a 2-month pilot program to test our complete School Management System, App, and Admin Panel.

✔️ Program Characteristics

  • Only a minimal support fee is charged

  • No charges are taken for software, development, or management

  • The fee only covers support, hosting, and setup efforts

❌ Refund Policy for Pilot Program

  • The pilot program fee is strictly non-refundable

  • Since this is a discounted, service-only trial offering, refunds cannot be issued regardless of usage or cancellation

📦 Subscription Packages (3, 6, and 12-Month Plans)

Schools may upgrade from the pilot to full subscription plans:

  • 📘 3-Month Package

  • 📗 6-Month Package

  • 📙 12-Month Package

✔️ Refund Eligibility

Refunds are applicable only for upcoming unused months, and only when:

🔧 The software or mobile app has completely malfunctioned
⏳ The issue continues unresolved for over 1 month
🛑 The malfunction prevents normal academic / admin operations
📞 Proper support ticket or issue reporting has been submitted

❌ Refund Not Eligible When

  • The school stops using the software by choice

  • The school delays sharing required data or access

  • Issues are caused by client-side modifications

  • Network, device, or internet errors occur on the client’s side

  • Custom development beyond the subscription was requested

  • The problem reported is minor and does not impact core functionality

💰 Refund Calculation (If Eligible)

Only the remaining unused months will be refunded.
Example:
If you purchased a 6-month plan and used 3 months before a valid malfunction issue persists for over 1 month, then remaining 2 unused months may be refunded.

🧑‍💻 One-Time Setup Fees & Customizations

Many schools request:

  • Custom features

  • Dedicated branding

  • App publishing

  • Integrations

  • Custom modules

⚠️ These custom-cost components are non-refundable, once the work has begun, because time, development, and resources are already invested.

🛠️ Support & Resolution Commitment

🟦 We always attempt to resolve issues first, including:

  • Server optimization

  • App bug fixes

  • Database repairs

  • Admin panel updates

  • UI/UX corrections

  • Minor custom adjustments

Our goal is to keep the platform fully functional before refunds are considered.

🚫 Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Pilot program fees

  • Software functioning normally but school stops usage

  • Client refuses to cooperate in troubleshooting

  • Third-party costs (hosting, SMS credits, Google/iOS publishing fees)

  • Delays caused by missing data from school

  • Changes in internal school decisions or management

  • App suspension due to policy violations by the school

🔁 How to Request a Refund

To request a refund (only if eligible), follow the steps:

1️⃣ Contact Support

📧 Email us at: developers@nextgenproschool.com

📞 Have a call with us on our official numbers. 

2️⃣ Provide Details

Share:

  • School name

  • Package purchased

  • Payment date

  • Issue description

  • Evidence of malfunction (screenshots/video)

  • Duration of the issue

3️⃣ Assessment Period

Our technical team will:

  • Review the issue

  • Check logs & uptime

  • Confirm downtime duration

  • Validate if malfunction lasted over 1 month

4️⃣ Refund Decision

You will receive a written notification of approval or rejection.
Approved refunds are processed within 7–14 business days.

📞 Contact Information

Managed By: Nimit Rajput & NextGen Developers Team – NextGen Pro School

📧 Email: 

🔹developers@nextgenproschool.com

🌍 Websites:  Nextgenproschool.com

📱 Whatsapp Phone (India): +91-98880-40444 
🌍 Whatsapp Phone (International): +1-613-518-8710
📍 Location: Vijay Market, Dasuya, Hoshiarpur, Punjab, India – 144205